Q1. Offer to show Charles how the app works during the appointment. If it is accessible for Charles, provide the information in an alternative format. To remember that we all process and learn new things differently, to be patient and show him the different ways to access the apps options and information.

Q2. Advise Charles talks to the medical team and the senior nurses before undertaking this so that it is progressed and done at the right time. Explain that once he has all the information, he can make the decision that’s right for him or find something that would suit him better but still meet his needs and enjoyment.

Q3. Direct Charles to the following advice, Face – does your face look different on one side? Arms – can you raise your arms? Speech – is your speech slurred or different? Time to act – call 999, get help. Maybe there are some leaflets with more information. If he has any one or more of the symptoms or any concerns to get help.