Q1: Sarah asks you if she can see her baby again. You kindly arranged a video call an hour ago as Baby Theo is still in another hospital.

What would you do?
I will explain to Sarah that I have arranged a video call an hour ago but will check why no one has responded to the video call and get back to her. However, I will also explain to Sarah how busy the nurses might be, attending to all patients needs just to reassure her that she has not be forgotten.

Q2: Sarah is still on the ward away from her newborn baby. As you walk past you can see that the curtains around the bed space are closed and you can hear crying. No other staff are around.

What would you do?
I would stay outside the curtains, introduce myself and ask if I could come in. If she gave me her consent to come in, I will be showing empathy by letting her know that I understand she is upset and is if there is anything I can do to help. Meanwhile, I will also offer her cup of tea. I will listen to her and also let her understand that Baby Theo is in capable hands and she will be seeing him as soon as either of them get better.

Q3: Sarah calls you over and informs you that she is going to self-discharge and go to see her baby at the local hospital.

What would you do?
I will explain to Sarah that her decision to self-discharge is not the best decision. I will be explaining the importance of post- operative treatment to Sarah and let her understand that discharging herself would be cause delay in her recovery process. However, I will inform the ward manager what Sarah had just told me so that necessary measures could be put in place. .