Q1: I would choose option 1-I will try to contact baby Theo’s hospital and inquire whether it is possible to see him again today because Sarah is a little stressed, and I will ask them to organize a call when they are less busy. So I can let Sarah know when she can see her baby again, thereby reducing her worry and stress.
Q2: I would choose option 2- I will introduce myself and ask about her concerns. It might be problems with herself, such as postpartum depression, pain, infection, or wound-related issues in the caesarean section area. If she is concerned about Theo, keep her updated on the current situation. She presently needs additional assistance, care, and compassion.
Q3: I would choose option 2- I will do my best to explain the challenges of self-discharging from the hospital at the time, and the baby’s hospital may not allow her to see baby Theo because he has been admitted to the neonatal intensive care unit (NICU). It would be best if Sarah and the baby stayed where they are for their safety and health. If she requires more assurance, I will suggest that my manager talks with her to discuss how Sarah can bond with her baby via video call and offer her as much assistance as possible.
