Question 1: Option 1: It is recommended to make the call. That will help in reassuring Sarah on his baby’s Theo situation and adequate care plan in place in recovery. The noise at the background can be kept low by noise level sensor and observation monitor before making the video call.
Question 2: Option 2: Sarah will need reassurance because of her last video call. Her complain and worries. Also to seek further professional consultation in Theo’s health assessment.
Question 3: Option 3: I will support Sarah and explain to the ward manager how Sarah is distressed to put an action plan in place. Her mental health should be supported.
