Q1: Sarah asks you if she can see her baby again. You kindly arranged a video call an hour ago as Baby Theo is still in another hospital.
I would explain to Sarah that my plan is to make a phone call to the other hospital to see if this is possible, as I can see this is a difficult situation and must be hard for Sarah. I would also be transparent and explain that I will need to prioritise this request with the needs of everyone under my care and I might not be able to achieve the phone call immediately. I would reassure Sarah that I will come back and update her on progress. During the phone call with the other hospital I would also ask the other hospital if they have a policy re virtual visiting hours so I could share this with Sarah and the nurse in charge to maximise the opportunities for Sarah to see Theo.
